Cookie Policy

This Cookie Policy explains how Qonnect uses cookies and similar technologies on our website and app. It forms part of our Privacy Policy. By using our site, you agree to the use of cookies as described, subject to your preferences. You can manage your cookie preferences as outlined below.

1. What Are Cookies?

Cookies are small text files that websites place on your device (computer, smartphone, etc.) when you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can be “first-party” (set by us) or “third-party” (set by other companies), and they can be session cookies (deleted when you close your browser) or persistent cookies (lasting until they expire or you delete them).

2. How We Use Cookies:

Qonnect uses cookies and similar tracking technologies (like web beacons or pixels) for several reasons:

Essential Cookies: These are necessary for the website to function properly. For example, they enable core features such as user log-in, shopping cart functionality (if applicable for purchasing eSIMs), and security (authentication tokens). Without these cookies, the services you have asked for (like adding a product to your cart or keeping you logged in) cannot be provided. These cookies do not require consent as they are necessary for service.
Preferences Cookies: These allow our site to remember choices you make (such as your language or region, or if you already saw a cookie consent banner) to provide a more personalized experience. For instance, we might set a cookie to remember your preferred currency or to remember that you have an account so we can greet you by name.
Analytics Cookies: We use analytics tools like Google Analytics to collect information about how visitors use our website. These cookies gather data about pages visited, time spent on site, clicks, and other usage statistics. This information helps us improve the website’s performance, understand user interests, and identify problems. We configure these tools to anonymize IP addresses where possible. We only set analytics cookies with your consent where required by law.
Advertising and Tracking Cookies: Currently, Qonnect does not host third-party ads on our site, but we may use tracking cookies/pixels for our own marketing purposes. For example, if we run ads on Google or social media platforms, a cookie or pixel might be used to measure ad conversions or to do retargeting (showing Qonnect ads to you on other platforms if you visited our site). These typically involve third-party services like Google Ads or Facebook Pixel. Any such cookies will be used in compliance with consent requirements. You can opt out of targeted advertising as described below.
Referral/Affiliate Cookies: If we run referral programs or work with affiliates, we might use cookies to track referrals. For instance, if you come to our site via a referral link or an affiliate partner, a cookie might record that so we can credit the appropriate referrer. These cookies generally store an identifier so that if you sign up or purchase, we know whom to reward. They typically don’t collect personal info beyond that identifier unless you sign up (where your account would then be associated with that referrer ID in our system).

3. What Specific Cookies We Use:

While the exact cookies may change as we update our site, here are examples of cookies or similar technologies you might encounter:

Session ID cookies (first-party) that keep you logged in as you navigate.
CSRF token cookies (first-party) for security, ensuring that your browser is the one making requests (protecting against cross-site request forgery).
Preference cookie to remember your cookie consent choice, so we don’t ask every time.
Google Analytics (_ga, _gid, etc., third-party cookies by Google) to collect website usage statistics. These assign a random ID to your browser to distinguish unique users (no directly identifying info).
If applicable, a Facebook Pixel or Google Ads cookie to help with advertising (only set if you’ve consented to marketing cookies).
An affiliate cookie like “referral_id” or something to track if you came via partner link.
Possibly cookies for chat support if we have an integrated chat widget (some support tools use cookies to maintain session and know who you are).

We maintain a cookie consent banner or settings tool on our site where you can see an updated list of non-essential cookies and choose which to allow.

4. Cookie Consent and Management:

When you first visit our site (and periodically as needed), you will see a cookie banner or pop-up requesting your consent for non-essential cookies. You can choose to accept all, reject all, or customize your choices (e.g., accept only certain categories like analytics but not advertising). Your preferences will be remembered via a cookie.

If you opt out of certain cookies (like analytics or tracking), those cookies will not be set on your device. Essential cookies may still be set as they are needed for site operation.
You can manage or change your preferences at any time by clicking a “Cookie Settings” link in the footer of our site, which will bring up the consent manager again.
In addition to our tool, you can also manage cookies via your browser settings. Most web browsers allow you to block or delete cookies. However, be aware that if you block essential cookies, some parts of our site may not function properly.
For mobile app usage, the app may use device identifiers analogous to cookies. If you do not want to be tracked in-app for analytics or crash reporting, you might adjust settings provided by the app (if available) or your device’s settings (some mobile OS let you limit ad tracking or reset identifiers).
Do Not Track: Some browsers have a “Do Not Track” feature. Our site currently honors explicit cookie consent preferences as described above. If a Do Not Track signal is received, we may still ask for your cookie preferences via the banner rather than blindly applying DNT, because the interpretation of DNT can vary. We try to give you direct control through our consent tool.

5. Third-Party Cookies:

As mentioned, some cookies on our site are placed by third-party services. We do not have direct control over those cookies beyond enabling or disabling them via your consent choices. For example, if you allow analytics, Google sets its cookies; if you disallow, we will ensure the Google script is not run. Third-party providers have their own privacy/cookie policies. For instance:

Google’s policy for analytics and advertising cookies is available on Google’s privacy pages.
If we use a Facebook Pixel, Facebook’s Data Policy would cover that.

We only use reputable third parties, and we configure their tools to minimize data (e.g., IP anonymization in analytics).

6. Cookie Duration:

Cookies have different lifespans:

Session cookies are erased when you close your browser.
Persistent cookies remain until they expire or you delete them. For example, a persistent cookie might keep your preferences for a year.

In our cookie consent interface, we may list how long each cookie lasts. For instance, an analytics cookie might persist for 6 months or 2 years unless cleared.

7. Changes to Cookie Policy:

We may update this Cookie Policy from time to time (for example, if we add new cookies or use a new analytics service). We will update the “Last Updated” date and, if significant changes are made, we may notify users via the website. We encourage you to review the Cookie Policy periodically. By continuing to use our site after any update, you acknowledge the updated policy.

8. Contact:

If you have any questions about our use of cookies or your choices, feel free to contact us at support@qonnect.com. We appreciate your understanding and cooperation in allowing us to use certain cookies to improve your experience while giving you control over your privacy